Questions people actually ask us

Turnovers are quoted at a fixed price per changeover rather than hourly, because a one-bedroom apartment with a set linen configuration is predictable and a four-bedroom house with three bathrooms is not. Once quoted, the price does not move — so you can put it straight into the cleaning fee on your listing and stop guessing. Send us the listing link and we will price it.

More on turnovers.

Yes. The usual arrangement is that we strip the property, install a fresh set and send the used linen out for commercial laundering — so you are never storing wet towels in an apartment or running a washing machine between guests. If you already hold your own par stock on site we work to that instead, count it every visit and tell you when sets need replacing.

All of it. Full management is 15% + GST of accommodation revenue and covers nightly pricing, the listing, guest messaging, turnover cleaning, linen, consumables, maintenance and monthly reporting. The guest-paid cleaning fee comes to us and covers the turnover, linen and amenities. There is no setup fee, no retainer, no minimum term, and nothing to pay in a month with no bookings.

Full management, explained.

You hear it from us the same day, with timestamped photos, before the next guest arrives. That matters commercially as well as practically — AirCover and Booking.com damage claims both have windows that close, and “the cleaner mentioned it” is not evidence.

Any of them. Airbnb, Booking.com, Vrbo, corporate lets and direct-booking sites all involve the same job: reset the property to a fixed standard inside a hard deadline. We work off whatever calendar you already use — Hospitable, Guesty, Hostaway, Lodgify or a shared spreadsheet.

Yes. Short-stay turnovers are our specialty, not our only service. Regular weekly and fortnightly house cleaning starts at $80 + GST a week, end of tenancy cleans are $90 per hour, and office cleaning is quoted per site.

All services.

No. No lock-in period, no exit fee, no minimum number of turnovers. We would rather earn the next changeover than hold you to a twelve-month agreement.

Yes. We have run turnovers every day of the year since 2012, and the peak weeks are the ones we are busiest — long weekends, public holidays and the summer season are when your calendar is fullest, so they are when a changeover matters most.

There is a very small handful of days in the year our teams are off. Those are set out in writing when we onboard your property, along with how each one is covered, so you know the answer months before a booking ever lands on one. Nothing about it is left to be discovered on the day.

Partly, and we would rather be straight about which part. Superhost needs a 4.8+ overall rating, a 90%+ response rate, under 1% cancellations and ten completed stays, assessed every quarter over the trailing year. Your response rate and your cancellations are yours — no cleaner can affect them.

What we can hold is cleanliness, which is one of the six rated categories and the one where a single bad changeover most often drops a three-star into a twelve-month average. Consistency, the details guests photograph, and catching maintenance before it becomes a review are what protect that number.

Yes — toilet paper, hand soap, dishwash, rubbish liners, tea, coffee, sugar and whatever else is on your par list. We hold the pars, restock every turnover and tell you when stock is running down rather than letting a guest discover it.

We work off the host's calendar, whatever it lives in — Hospitable, Guesty, Hostaway, Lodgify or a shared spreadsheet. What matters is that we see the booking calendar rather than being messaged individually about each changeover, because that is where missed turnovers come from.

We charge 15% + GST of the accommodation revenue — that is the booking total after the cleaning fee is taken out. The cleaning fee itself, which the guest already pays as part of every booking, comes to us and covers the turnover, the linen and the guest amenities. So there are two lines and no third: the cleaning fee you were charging anyway, and 15% + GST of what is left.

No setup fee, no monthly retainer, no charge for maintenance coordination or reporting, and nothing at all in a month with no bookings.

Everything. Nightly pricing and calendar management, the listing itself and its photography, guest messaging from enquiry through to check-out, the turnover cleaning, linen supply and laundering, consumable restocking, maintenance spotted and arranged, keys and access, monthly reporting, and the seasonal work that keeps a listing competitive — refreshing tired furnishings, updating photos, adjusting the setup before peak season.

The short version: after handover there is nothing left on your list.

Because most management companies charging 15 to 20% do not clean. They coordinate a contractor, and the contractor is the cheapest reliable option in the area — which is fine until it is not, and then it is a conversation between two companies while your guest is already at the door.

We have been cleaning Auckland properties since 2012 and running short-stay turnovers since Airbnb arrived here. The cleaning is not a line item we buy in; it is the business. At the same percentage, more of the work is actually done by us.

Yes. Payouts go to your account from Airbnb or the platform, exactly as they do now. We invoice you monthly for the management fee, with a statement showing every booking, the accommodation revenue, the cleaning fees and the fee calculation. We never sit between you and your money.

We do, and it is included. We hold the trade contacts, arrange access, meet them on site and confirm the work is done. You approve anything above a dollar limit we agree at the start and never hear about the rest. Photos of anything significant reach you the same day.

A short-stay listing degrades quietly. Towels go grey, a sofa sags, the photos stop matching the room, the setup that suited summer is wrong for winter. Once a year we walk the property with fresh eyes and tell you what is costing you bookings and what it would take to fix — then, if you want, we do it. It is the part most managers skip because it does not show up in this month's revenue.

Of course, and most clients start there. Turnover cleaning is quoted at a fixed price per changeover with no management fee and no commitment. Plenty of owners run it that way for years. But if you find yourself still doing the pricing, the messaging and the maintenance at eleven at night, the conversation is open.

No. We run a small number of managed properties in central Auckland, and we turn work down — when a property sits outside our routes and a same-day changeover would be a hope rather than a plan, when the numbers genuinely favour a long-term tenancy, when an owner wants the standard cut to save money on linen or maintenance, or when we are simply full.

We are building a portfolio of the better short-stay properties in central Auckland rather than the largest one. A company that accepts everything has no standard to hold you to, or to be held to.

Actively, against what comparable Auckland properties are actually achieving rather than what they are asking. Rates move with demand, events, school holidays and the season, and the calendar is reviewed continuously rather than set once. Because our fee is a percentage, your revenue and ours move together — we have no reason to underprice for an easy life.

No. Prices shown are exclusive of GST. The weekly rate of $80 becomes $92 including GST at the current 15% rate. Your written quote always shows both figures so there is no ambiguity.

Because a home cleaned every week never gets far behind. There is less build-up in the bathroom, less dust on the skirtings and fewer dishes to clear before the real work starts, so the same standard takes less time. Fortnightly clients are effectively paying for the fortnight of accumulation.

The first clean on a neglected property often does. We flag it before we start, not after — you either approve the extra hours or we prioritise the rooms that matter most and finish within the quote. We do not send an invoice with hours on it you did not agree to.

Yes, as standard. If you would rather we used your products — a particular floor sealer, an allergy-safe range, something fragrance-free — leave them out and tell us, and there is no change to the price.

Bank transfer on invoice for regular clients, usually monthly. One-off and end of tenancy cleans are invoiced on completion. Card payment is available on request.

No, and most regular clients are not. We work from keys, a lockbox, a building fob or a smart lock code, whichever you prefer. Access arrangements are agreed in writing at the first visit and keys are logged and never labelled with an address.

For a regular weekly or fortnightly slot, allow about a week so we can fit you into an existing route. One-off and end of tenancy cleans usually need three to five days' notice. Airbnb turnovers for existing clients are handled at short notice as part of the booking calendar.

Tell us within 24 hours and we come back and put it right at no charge. That applies to regular cleans and end of tenancy cleans alike. We would rather redo a bathroom than lose a client over one.

We use commercial-grade products chosen for the surface rather than one universal spray, and we can run an entirely low-fragrance or allergy-conscious kit on request — useful in homes with asthma, newborns or chemically sensitive occupants. Tell us at the quote stage and there is no price difference.

Yes. A large share of our work is in central Auckland apartment buildings, so building access rules, goods lift bookings, visitor parking and after-hours restrictions are routine for us rather than a surprise on the day.

The Cleaning Company is independently owned and operated in Auckland, New Zealand. It is not part of a franchise network and is not a licensee of any national brand. It works closely with Urban Quarters, a boutique medium-term rental operator in central Auckland, providing housekeeping for its apartments.